Privacy Policy

Overview & Scope

ITDW Group ("we," "our," or "us") respects your privacy and is committed to protecting the personal and enterprise data entrusted to us. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website, communicate with our sales or technical teams, or utilize our global IT infrastructure, data center, and smart hands support services.

Information We Collect

Depending on your interaction with ITDW Group, we may collect the following types of information:

• Contact & Corporate Details: Name, work email address, telephone number, job title, and company name when you inquire about our services or request a project quotation.
• Technical Infrastructure Data: Non-sensitive technical information required to execute deployment, Smart Hands, or hardware sourcing requests (e.g., equipment specifications, facility location guidelines).
• Digital Usage Data: Anonymized site activity, browser types, IP addresses, and page interactions captured via cookies to improve website functionality and navigation.

How We Use Your Information

We process personal and corporate data strictly for legitimate operational and business purposes, including:

• Fulfilling requests for hardware procurement, field technician dispatch, and logistics oversight.
• Communicating with enterprise clients regarding technical inquiries, ongoing projects, and service updates.
• Maintaining enterprise system security and preventing unauthorized platform or facility access.
• Complying with global regulatory standards, data protection laws, and contractual obligations.

Data Security & ITAD Standards

As a global IT infrastructure partner, data security is central to our operations. We implement multi-layered physical and digital security protocols to prevent unauthorized access, disclosure, or misuse of operational data.

For hardware decommissioned or processed under our IT Asset Disposition (ITAD) buyback programs, ITDW Group enforces strict certified data sanitization and destruction standards (including NIST 800-88 compliance) prior to hardware refurbishment or recycling.

Information Sharing & Third Parties

ITDW Group does not sell, rent, or trade your personal or corporate data to third parties. We may share necessary information with trusted field service partners, logistics carriers, or hardware suppliers strictly for the purpose of fulfilling approved technical deployments and shipments under non-disclosure and data protection agreements.

Your Rights & Control

Depending on your location (such as under GDPR or US state privacy laws), you have rights regarding your personal information, including the right to request access, correction, or deletion of your records from our systems. You can exercise these rights at any time by contacting our compliance team.