Case Study
Claroty: faster equipment delivery and IT support.
ITDW Group works with Claroty’s IT Operations and Helpdesk team on equipment delivery and day-to-day IT support. According to Claroty, delivery times have improved significantly and employees are more satisfied.
- Client: Claroty
- Ongoing partnership
- Equipment delivery & IT support
Project at a glance
SummaryITDW Group supports Claroty’s IT Operations and Helpdesk team with equipment delivery and IT services; Claroty reports significantly improved delivery times and more satisfied employees.
| Client | Claroty |
|---|---|
| Industry | Cybersecurity for cyber-physical systems |
| Client contact | Batya Mayer, IT Operations & Helpdesk Team Lead |
| Engagement | Ongoing IT services and equipment delivery |
| Reported results | Significantly improved delivery times; more satisfied employees |
| Related services | Global IT Logistics, Hardware Procurement, Corporate IT |
The challenge
Claroty’s IT Operations and Helpdesk team supports employees who need equipment and help quickly. Slow hardware deliveries hold up new joiners and replacements.
The team needed a partner that would work the way they already work, communicate clearly and find a solution for each request.
What ITDW Group delivered
- Equipment delivery. Sourcing and delivering IT equipment to Claroty’s employees. See Global IT Logistics.
- Fitting existing workflows. Adapting to the helpdesk team’s needs and way of working instead of imposing a new process.
- Responsive support. Direct communication and availability for each request or challenge as it comes up.
Results
According to Claroty, “delivery times have improved significantly” and employees “have been more satisfied” since the partnership started.
Claroty’s team lead singled out ITDW Group’s communication, availability and “willingness to find a solution to every request or challenge.”
TakeawayFor an IT helpdesk, a delivery partner that fits its workflow shortens equipment lead times and improves the employee experience.
In the client’s words
Since we started working with ITDW, our employees have been more satisfied, and delivery times have improved significantly. The ITDW team is flexible, professional, and adapts seamlessly to our needs and way of working. Above all, we truly value their communication, availability, and willingness to find a solution to every request or challenge that comes up along the way. For us, ITDW is much more than a supplier — they are a true partner.
Batya MayerIT Operations & Helpdesk Team Lead, ClarotyClaroty case study FAQ
How does ITDW Group support Claroty?
ITDW Group works with Claroty’s IT Operations and Helpdesk team on equipment delivery and IT services, adapting to the team’s needs and way of working.
What results did Claroty report?
Claroty reports that delivery times have improved significantly and that its employees have been more satisfied since it started working with ITDW Group.
Can ITDW Group deliver IT equipment to employees in several countries?
Yes. ITDW Group sources equipment and ships it internationally through logistics partners and warehouse locations. See Global IT Logistics and Warehouse Locations.
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