Executive Summary
Digital entertainment leader Playtika partnered with ITDW Group to overhaul, standardize, and elevate their global data center infrastructure operations. Through dedicated engineering support and streamlined shipping and delivery pipelines, ITDW Group enabled Playtika to achieve faster incident response times, superior operational quality, and seamless logistics execution.
/// The Challenge
Operating high-availability gaming and data center infrastructure requires strict operational standardization and zero-delay hardware replacement. Playtika needed a reliable infrastructure partner capable of improving maintenance workflows while eliminating supply chain bottlenecks in hardware delivery logistics.
/// The Solution
ITDW Group implemented an integrated operational and logistics support model tailored to Playtika’s data center footprint:
- Process Standardization: Unified data center maintenance & operational protocols.
- Optimized Supply Chain: Dramatically accelerated shipping, freight, & delivery logistics.
- Rapid Response SLA: Enhanced support model yielding faster, higher-quality execution.
- Proactive Alignment: Dedicated infrastructure engineering & project management.
Key Project Outcomes
"Since we started working with ITDW Group, we have significantly improved and standardized our data center operations and maintenance processes. Their support has enabled us to respond faster and with a higher level of quality than before. In addition, their shipping and delivery services have been dramatically optimized, resulting in a much more efficient and streamlined process overall. We highly appreciate ITDW’s professionalism, responsiveness, and commitment at Playtika."